Terms and Conditions

OVERVIEW

1.1 By using our site or registering an account, you confirm that you agree to the following:

• These terms for UK players;
  
• Game-specific rules found within each game;
  
• Promotion-specific rules and bonus terms, including those found under the Standard Promotion Terms.
  

If inconsistencies arise, this order of importance will apply. These terms are strictly for Great Britain users.

1.2 These terms also cover mobile and tablet access, including use of downloadable apps.
1.3 You accept the risk of financial loss when gambling and are solely accountable for any such loss. We promote responsible gambling practices.

LICENSING

White Hat Gaming Limited is licensed and regulated by the UK Gambling Commission (Licence No. 52894).
Business operations may be conducted by White Hat (Holdings) Limited, registered in Gibraltar (No. 109784), which handles certain services including marketing, IT systems, payments, and customer support.

AMENDMENTS

We may revise these terms at any time. Where changes are significant, we will notify you. If you do not accept the updated terms, you must cease using the website.

ACCOUNT REGISTRATION

4.1 By signing up and using our services, you confirm that:

• You are at least 18 years old and of legal age in your region;
  
• You can legally enter into binding agreements;
  
• Your registration details are accurate and kept up to date;
  
• You reside at the given address and are located in Great Britain;
  
• You have not previously self-excluded from our network;
  
• You use only valid, personally held payment methods;
  
• Funds used are lawfully obtained and not linked to illicit activity;
  
• You have no duplicate accounts on this site;
  
• You are not acting on behalf of others;
  
• Your participation is for entertainment and not financial reliance;
  
• You will follow these terms throughout your use.
  

4.2 Providing false information will result in forfeited stakes and withheld winnings. We may report underage use or fraud to the appropriate authorities.
4.3 Account approval is at our sole discretion.
4.4 Employees and related personnel from affiliated companies or agencies are not eligible to register.
4.5 You must secure your login credentials. We are not liable for any third-party access or activity on your account.
4.6 By creating an account, you consent to be contacted regarding account matters (excluding marketing unless you opt in).

VERIFICATION PROCEDURES

5.1 We may carry out identity and verification checks at any time. Withdrawal and account access may be restricted during checks.
5.2 Email Verification: You may be required to confirm your email address. Accounts not verified may be suspended. Deposits will be returned.
5.3 Age Verification: We use third-party services to confirm age. Underage users will be banned, winnings retained, and deposits refunded.
5.4 Additional Checks: Identity, address, and payment details may be verified using third-party databases. Non-compliance may result in account closure and funds returned up to the amount deposited.
5.5 Anti-Money Laundering: Proof of identity, payment ownership, and source of funds may be requested. Refusal may result in account closure and reporting to regulators.
5.6 Third-Party Payment Use: If a payment method not belonging to you is used, we may suspend the account and contact the account holder to validate the transaction.

WEBSITE USE

6.1 The site is available "as is." We may suspend or restrict access as needed.
6.2 We reserve the right to alter website content at any time.
6.3 Personal, non-commercial use only. You may not replicate or link to the site without approval.
6.4 You must not upload or introduce malicious software, attempt unauthorized access, or otherwise harm the site.

FUNDS, DEPOSITS, WITHDRAWALS

7.1 We hold customer funds in segregated accounts, but they are not protected in insolvency cases.

7.2 Deposits:

• Accepted payment methods are listed on the site and may change;
  
• Only your personal payment methods may be used;
  
• We may impose deposit limits;
  
• Refunds are not available for used services;
  
• Accounts must not serve as banking tools.
  

7.3 Withdrawals:

• Withdrawals are subject to verification and other requirements;
  
• Funds will be returned to the original deposit method;
  
• Minimum withdrawal is £10;
  
• Transactions may be reviewed for compliance and suspicious activity.
  

WINNINGS

8.1 We do not provide credit.
8.2 Mistakenly credited winnings remain our property and must be returned. Withdrawn funds in error may be reclaimed.

CURRENCY USAGE

All gameplay must occur in GBP. Currency manipulation for profit is prohibited. Any gains from such actions may be removed.

JACKPOTS

Progressive jackpots may be offered and are paid based on server-confirmed results. Exchange rates may affect payout amounts.
Payouts exceeding £250,000 may take up to 30 days. In simultaneous wins, the first to be recorded by the server will receive the prize.

CHAT FUNCTIONALITY

We may offer a chat feature for support. All activity may be monitored and logged. This service can be modified or withdrawn at any time.

RESPONSIBLE GAMBLING

12.1 We provide tools for deposit limits, timeouts, and self-exclusion. Visit the Responsible Gambling section of our site for more details.
12.2 Violations of responsible gaming practices may lead to suspension or closure of your account.

ACCOUNT CLOSURE

13.1 You can close your account by contacting support.
13.2 We may close your account at our discretion.
13.3 If closed due to violations, winnings may be voided. Grounds include multiple accounts, underage use, incorrect information, non-UK residency, use by others, chargebacks, fraud, or software manipulation.

PROMOTIONAL MISUSE

14.1 We strictly prohibit bonus abuse. Offending accounts may have bonuses and winnings revoked.
14.2 We may audit your play at any time.

Examples of abuse include but are not limited to:

• Breach of any promotional term;
  
• Coordinated betting patterns;
  
• Delaying bonus features for strategic gains;
  
• Manipulating bonus stages using bonus/cash funds;
  
• Leaving high-value bets on tables and returning later;
  
• Depositing, wagering minimally, then withdrawing before using free spins;
  
• Exploiting bugs or system flaws.
  

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  INACTIVE ACCOUNTS

Accounts with no activity for 12 months will be marked inactive. If funds remain, we’ll try to notify you and refund them.
After 30 days of inactivity post-notice, we’ll deduct a £5 monthly maintenance fee until the balance reaches zero. Inactive accounts with a zero balance may be closed.

COMPLAINTS AND DISPUTES

16.1 Complaints must follow our official process:

• Stage 1: Contact support via live chat or email.
  
• Stage 2: Escalate to a team leader if unresolved.
  
• Stage 3: Further escalation to our Complaints Team. A case ID will be provided.
  

Stage 3 is the final step. If still unsatisfied and your issue involves a gambling transaction, you may contact eCOGRA: https://ecogra.org/forms/adr-dispute-step-1.
Non-gambling complaints are handled internally. We aim to resolve complaints within 28 days, though complex cases may take up to 8 weeks.

16.2 All complaints must remain confidential. Public sharing may pause or terminate the complaint process. We may lock or close your account in such cases.

LEGAL COMPLIANCE

Use of our products must comply with relevant laws and regulations.

PRIVACY

Our Privacy Policy explains how we handle your data. We may share information with regulators or law enforcement to investigate fraud or comply with legal obligations.

WARRANTIES

19.1 We aim to deliver a quality experience but offer no guarantees beyond reasonable care.
19.2 We do not promise uninterrupted service or accuracy of content.
19.3 In case of discrepancies, server results take precedence.

LIABILITY LIMITATIONS

20.1 We limit our liability to the amount of the relevant wager or the return of misplaced funds.
20.2 We are not liable for business losses, data loss, or indirect damages.
20.3 Nothing limits liability for death or injury caused by negligence or where otherwise prohibited by law.

TECHNICAL FAULTS

21.1 We are not responsible for missed bets or disconnections due to system or internet issues.
21.2 If a game is interrupted and cannot be resumed fairly, we’ll attempt to restore your account balance to its pre-issue state.
21.3 We reserve the right to void wagers during a site malfunction.

EXTERNAL LINKS

22.1 We are not responsible for the content or use of third-party sites linked from ours.
22.2 Links do not imply our endorsement.

INTELLECTUAL PROPERTY

23.1 All website content is owned or licensed by us. Unauthorized use is prohibited.
23.2 Product names and games are trademarked.
23.3 All rights in website design, software, and content are reserved.
23.4 Content is for personal use only. Reuse or distribution without permission is forbidden.
23.5 You may not decompile or tamper with our software or content.
23.6 We may withhold winnings if you breach our IP rights.

GENERAL TERMS

24.1 These terms are governed by English law. English versions override any translations.
24.2 We may deduct owed sums before processing withdrawals.
24.3 No third party has rights under these terms.
24.4 We can assign our rights; you may not transfer yours.
24.5 Failure to enforce a right does not waive it.
24.6 You cannot assign your rights without our consent.
24.7 If any term is deemed unlawful or unenforceable, it will be removed, and the remainder will remain valid.
24.8 We are not liable for events outside our control. Delays caused by such events may suspend obligations.
24.9 These terms are governed by the laws of England and Wales. Disputes fall under the jurisdiction of English courts.
24.10 These terms form the complete agreement between us and override any previous communications or arrangements.